发还是不发:社交媒体分享与体育赛事表现

To post or not to post: social media sharing and sporting event performance

Psychology and Marketing · 2017
被引 41
ABS 3

中文导读

研究体育赛事参与者分享社交媒体内容的原因,发现赛事整体形象是必要条件,结合满意度或社交网络使用会促进分享和口碑传播。

Abstract

Abstract Social networks are becoming increasingly important for consumers, especially in the context of sport, where the service experience is highly intense. Few studies have combined subjective event performance variables and social network variables to analyze social network content sharing by sports practitioners. This article investigates the use of social networks in relation to sporting events. An empirical study examined the role of social network variables and sporting event performance variables in social media use. The sample consisted of 410 triathletes (72.2% male) aged between 18 and 66 years (mean 37.03 ± 8.62). Four analyses were performed using fuzzy‐set qualitative comparative analysis to examine the causes of sharing comments through social media, sharing photos and videos on social media, participant satisfaction, and word‐of‐mouth (WOM). The event's general image was a necessary condition in all cases. The combination of participants’ satisfaction and positive event image and the combination of social network use and positive event image lead to social network content sharing by athletes. The combination of positive event image and participant satisfaction leads to a positive WOM.

体育管理社交媒体消费者行为事件营销