Beyond Service Production: Volunteering for Social Innovation
基于对8个欧洲国家17个第三部门组织的26个访谈，研究了志愿者在社会创新产生、实施和扩散中的作用，识别了促进或阻碍其贡献的组织因素。
Building on theories from different fields, we discuss the roles that volunteers can play in the generation, implementation, and diffusion of social innovations. We present a study relying on 26 interviews with volunteer managers, other professionals, volunteers, and one former volunteer in 17 (branches of) third sector organizations in eight European countries. We identify organizational factors that help and hinder volunteer contributions to social innovation. While volunteer contributions to social innovations are encouraged by decentralized organizational structures, systematic “scaling up” of ideas, providing training, and giving a sense of ownership, they are hindered by a reluctant attitude and a lack of resources . This rich, explorative study makes it a fruitful start for further research on the relationship between volunteering and social innovation.