When Firms Fail to Learn
本文探讨企业为何难以从歧视诉讼中学习，运用组织学习理论分析学习障碍，并以佐治亚电力公司和丹尼斯餐厅为例，比较反应性与反思性学习策略的效果。
Scholarly and anecdotal evidence suggests that despite an increasing tolerance for diversity among many Americans, workplace discrimination is on the rise. This article addresses the role that learning, or more specifically barriers to learning, plays in the perpetuation of discrimination. The authors use several organizationally based learning theories to illustrate ways in which firms may fail to learn how to manage diversity challenges effectively, such as a discrimination lawsuit. They conclude the article with two relatively successful learning situations involving the Georgia Power Corporation and the Denny’s restaurant chain, both of which have faced discrimination lawsuits in recent years. They use this discussion to highlight reactive versus reflective learning strategies and how each may lead to successful discrimination lawsuit resolution.