The Future of Frontline Research
六位顶尖学者受邀撰写评论，从员工情绪、客户关系到技术应用等角度，探讨组织一线研究的未来方向，并给出管理启示和研究建议。
This article contains a set of six invited commentaries written by leading scholars, expressing varied perspectives on the future of frontline research and on the frontline domain itself. The article accompanies the Journal of Service Research special issue on organizational frontlines. In their commentaries, the authors share insightful views on areas of personal interest ranging from employee emotion and customer relationship building to the effect of technology and its implementation at the organizational frontline. Included within each commentary are managerial insights and suggestions for needed research in the highlighted area.