Keeping up with the Joneses: Industry rivalry, commitment to frames and sensemaking failures
基于爱尔兰银行业危机的质性研究,分析行业竞争者共享的认知框架如何通过社会比较和内部控制重构而固化,削弱企业对缓慢酝酿威胁的感知,最终导致集体失败。
Drawing on a qualitative study of the banking crisis in Ireland, we examine how a cognitive frame of environmental conditions that is shared among industry rivals constrains their ability to act on the cues of slowly incubating threats. We find that shared frames are reinforced through social comparisons that prompt imitation and through their enactment that prompts a reconfiguration of internal control structures and power relationships. The reinforcement of a shared frame dulls the emerging cues of changing market conditions and weakens perception of the risks of staying the course. A core contribution of this study is to highlight the cognitive and political processes by which a shared frame solidifies within an industry, trapping organizations in their enacted environment and resulting in their collective failure.