Examining public service motivation in the voluntary sector: implications for public management
通过定性研究，考察公共服务动机在志愿部门员工中的适用性，发现其只能解释部分动机，提示外包公共服务的公共部门管理者需关注志愿部门的独特性。
Building on research about the nature of public service motivation (PSM) and its application outside the public sector, the authors provide a qualitative-based examination of PSM’s relevance to voluntary sector employees. In doing so, they explore how far their motivations extend beyond those encompassed within current conceptualizations of PSM and whether PSM research can be enriched through the adoption of qualitative methodologies. The findings suggest that PSM accounts for some, but not all, of the motives of voluntary sector employees and indicate that public sector managers involved in outsourcing public services need to be sensitive to their distinctive features.