领导者如何克服模糊愿景偏差?识别愿景沟通悖论的解药

How Can Leaders Overcome the Blurry Vision Bias? Identifying an Antidote to the Paradox of Vision Communication

ACADEMY OF MANAGEMENT JOURNAL · 2017
被引 98
人大 A+FT50UTD24ABS 4*

中文导读

研究发现领导者倾向于使用抽象语言传达愿景,导致员工难以想象。本文提出一种策略帮助领导者激活经验认知系统,从而生成更生动、更有影响力的愿景,并通过三项实验验证,包括英国政府官员在脱欧当天的案例。

Abstract

Evidence suggests that organizational leaders can inspire employees by communicating a vision of the future with image-based rhetoric—words and phrases that are readily envisioned in the mind’s eye (e.g., “our vision is to make moviegoers laugh”). Yet research has demonstrated that most leaders do not craft visions with image-based rhetoric, instead favoring abstract language that cannot easily be visualized. We integrate theory on leadership and dual cognitive processing to argue that this problem is exacerbated when leaders focus on word selection when crafting visions because they overemphasize the meaning-based cognitive system (in which they consider the abstract meaning of words) and underemphasize the experience-based cognitive system (in which they can generate vivid mental images of what the future could look like). We introduce a novel tactic to help leaders activate the experience-based system and, in turn, generate and communicate more impactful visions. We also investigate boundary conditions. We test our predictions with three experiments featuring three distinct samples, including one with senior corporate executives and one in which members of the British government crafted visions on the day Britain announced it would exit the European Union (“Brexit”).

领导力愿景沟通认知心理学组织行为学