How Do Self-Values Play a Role In Consumers’ Perception of CSR Advertising?
研究考察了自我价值观如何驱动消费者对石油、果汁和制药行业的企业社会责任广告进行自我参照,发现地位动机通过自我参照影响购买意愿,且效果因行业和消费者对商业参与社会事业的信念而异。
<h3>ABSTRACT</h3> This study examined dynamic interactions among self-values leading consumers to self-reference corporate social responsibility (CSR) advertising sponsored by three industries: oil, juice, and pharmaceuticals. The findings revealed that when consumers highly valued businesses9 involvement in social causes, their motives to impress others or increase status significantly affected purchase intentions via self-referencing CSR advertising. For highly issue-involved consumers who did not believe in a business9s involvement in social causes, the status motive indirectly affected purchase intention through self-referencing in a negative direction when they viewed an oil company9s CSR advertising. This finding was not present for CSR advertisements sponsored by the other industries.