Incivility and employee performance, citizenship, and counterproductive behaviors: Implications of the social context.
基于384名员工数据，研究发现群体内不文明行为差异和群体沉默会加剧个人遭遇不文明行为对绩效、公民行为和反生产行为的负面影响。
Drawing from the transactional model of stress, we examined how the social context moderates employees' behavioral responses to workplace incivility. On the basis of data from 384 employees nested in 41 groups, we observed a 3-way, cross-level interaction between individually experienced incivility, group incivility differentiation, and group silence predicting supervisor-rated employee performance, citizenship, and counterproductive behaviors. Specifically, employees' own incivility experiences predicted lower performance and citizenship behavior and higher counterproductive behavior in groups where members received highly different incivility treatment and kept silent. These findings indicate that contextual characteristics of one's workgroup have an impact on how employees appraise and respond to workplace incivility. (PsycINFO Database Record (c) 2019 APA, all rights reserved).