社会信息回避:何时、为何以及如何在目标追求中造成代价

Social Information Avoidance: When, why, and how it is Costly in Goal Pursuit

Journal of Marketing Research · 2017
被引 34
FT 50UTD 24ABS 4★

中文导读

研究发现,人们在目标追求的中期阶段(而非开始或结束)会主动回避关于比自己更优秀的同类目标追求者的信息,这种回避行为呈U形模式,反而导致人们“卡在中间”难以完成目标。

Abstract

Consumers nowadays have easy and rich access to information about social others who are pursuing goals similar to their own (e.g., through a Fitbit device, the Endomondo mobile app, stickK.com ). This research focuses on objective social information during goal striving (e.g., performance data and progress information of others) and shows that this information may not always be welcome. The author finds that when people are in the middle of a goal pursuit journey (vs. when they have just begun or are about to complete their goal), to circumvent potentially negative comparisons, they avoid information about social referents who are relevant (pursuing the same goal), proximal (in the same stage of goal pursuit), and superior. Head turn frequency, eye movements, and consumers’ direct choices in the lab and in the field are used to document a U-shaped pattern of information avoidance behavior, which paradoxically contributes to the phenomenon whereby goal pursuers become “stuck in the middle” of their pursuits. These findings connect the information avoidance literature with the psychophysics of goal pursuit and shed light on the questions of when and why people may be undermining their goal striving by avoiding relevant, motivating social information.

消费者行为目标追求社会心理学信息回避