The Role of Top Management Participation and IT Capability in Developing SMEs’ Competitive Process Capabilities
研究了高层管理参与和三种IT能力如何帮助中小企业提升流程对齐和灵活性，基于310家澳大利亚企业数据发现，高层管理参与和外部IT连接能力对两者均有正面影响，而IT基础设施和业务覆盖能力仅促进流程对齐。
This research explores how top management participation and three types of IT capability enable SMEs' competitive process alignment and flexibility capabilities. Our research hypotheses are tested using data from 310 Australian SMEs. Results show that top management participation and external IT linkage capability positively affect both process alignment and process flexibility. While IT infrastructure capability and IT business spanning capability positively affect process alignment, they are not significantly related to process flexibility. In addition, both process alignment and process flexibility capabilities have significant positive effects on SME performance. Contributions and implications of this study are discussed.