Regional hotel performance and benchmarking in the Pearl River Delta
本研究使用改进的上下文依赖保证区域数据包络分析模型，评估广州、香港和澳门41家酒店的成本效率，发现澳门酒店在考虑区域差异和收入权重后表现最佳，为酒店管理者提供区域标杆管理参考。
Purpose This study models cost-efficiency against revenue for hotels in the Pearl River Delta (PRD) – in Guangzhou, Hong Kong and Macau – by considering regional differences and weight restrictions on revenue output. Design/methodology/approach The authors modified and applied a context-dependent assurance region data envelopment analysis (CAR-DEA) model in assessing the performance of 41 hotels in the PRD. The model considers the relationships among output variables and sets the revenue composition of the hotels as weight restrictions in accounting for the relative importance of different revenue sources. Findings When assessing the 41 hotels all together, those in Guangzhou outperformed the hotels in other two cities by showing better pure technical efficiency (PTE), while those in Macau had the best scale efficiency (SE). When the assurance region (AR) restriction was imposed, the hotels in Macau outperformed those in the other two cities by showing better SE. When considering regional differences, the Macau hotels ranked first in terms of both the average efficiency score and the overall ranking. All the sample hotels in Guangzhou and half of the sample hotels in Hong Kong and Macau exhibited increasing, constant and decreasing returns to scale. Research limitations/implications The research results are limited by data quality and the variables included in the models. Practical implications The study helps hotel practitioners in the PRD better assess their cost-efficiency performance by considering regional differences and operational parameters so as to strategically improve their performance. Originality/value This study improves upon previous hotel efficiency studies by considering the influence of different operational parameters across different localities. It can be extended to examine the performance of different calibers of hotels, restaurants or tourism entities located in various localities and possessing different operational characteristics.