Performance measurement and management research in the hospitality and tourism industry
本文批判性回顾了酒店与旅游行业的绩效管理文献，从本体论与认识论、绩效测量目的和新兴情境三个维度分析进展，指出该领域缺乏具体结构，并为未来研究提出议程。
Purpose: The purpose of this paper is to provide a critical review of the performance management literature in the hospitality and tourism (H/T) industry. Design/methodology/approach: The study is conducted through a critical literature review based on three dimensions: progress on ontological and epistemological issues, on the purpose of performance measurement (PM) and on the emerging contexts. Findings: The progress on the three topics, namely, ontological and epistemological, purpose and emerging context, is addressed. Based on these three issues, the performance management literature in the H/T industry has not had any concrete structure. Few studies have been conducted reviewing the progress on performance criteria in the hotel industry. A research agenda is recommended to build a concrete structure in the field. Research limitations/implications: This study focused on only leading H/T journals to analyze the progress on the performance management literature in the H/T industry. The findings can help researchers (re)design research agendas to contribute to both mainstream performance management literature and literature related to the H/T industry. Originality/value: This is one of the first studies highlighting the progress on the performance management literature in hospitality and tourism by considering ontological and epistemological issues, the purpose of PM and the emerging contexts.