New era of marketing
探讨了新世纪大众营销的质变，强调企业需聚焦于为单个客户创造价值，并提出了基于客户价值研究的整体营销新范式。
At the beginning of a new millennium there are qualitative changes in the concept of mass marketing. Companies have to concentrate more on value creation for single customer. Main reasons that brought such a change are: globalization of the economy, informatisation of the society, new customer and new way of leading the company. New (holistic) marketing' is based on completely different relationship with customers. It presumes creation of demanded values to customers based on the research of values. Customers are regarded and individuals and they have their system of value for what is offered. New role of marketing in the company is made of its integration with global management. That brings new relation of marketing towards all other business functions.