Creating the luxury accommodation experience: case studies from New Zealand
通过新西兰案例，研究经理、员工和客人三方对奢华住宿体验的看法，揭示其如何被共同创造。
Purpose The purpose of this paper is to explore how the luxury accommodation experience is created by investigating the perceptions of the three main participant groups – managers, employees and guests – using case studies from New Zealand.