Service-dominant logic as a framework for exploring research utilization
本文用服务主导逻辑框架解释研究者与用户如何共同创造知识,并以营销机构与客户的合作案例展示其应用,对商管领域的研究利用有启发。
This article links service-dominant (S-D) logic to the call for better theoretical frameworks to understand research utilization in business and management. It contributes to explaining what happens in cocreating knowledge between researchers and research users and also contributes to the development of midrange theory on S-D logic. A framework is utilized, based on Vargo and Lusch’s (2016) update on S-D logic. To demonstrate application, the framework is applied to an example of the authors’ research on marketing agencies and their clients. Implications for theory and academic practice and policy are put forward. The S-D logic framework is not tied to any particular research method or way of working and has benefits in being applicable to marketing research and across the wider field of business and management. The idea of resource enhancement is put forward as a learning process in explaining what happens to the actors’ resources in the course of resource integration.