Compassionate Bureaucracy: Assuming the Administrative Burden of Policy Implementation
研究非营利组织在管理公共资金和公共政策实施相关法规时的行为，发现它们同时执行多项政策并吸收问责成本，以保护客户免受繁琐服务获取过程的困扰。
The lens of administration burden is used to examine the behavior of nonprofit organizations when managing regulations attached to public funding and public policy implementation. Interviews with leaders of nonprofit domestic violence advocacy organizations dependent on public funding streams were qualitatively content analyzed to answer three questions. How do nonprofit managers respond to burdensome bureaucratic reporting measures when they are at odds? How do they determine when to comply and when compliance is not possible? What is the outcome for service recipients? The authors find that these nonprofit organizations simultaneously implement multiple public policies while absorbing the accountability costs. They do this to shield their clients from the laborious task of obtaining a spectrum of services across public systems.