Strategic, Administrative, and Operating Problems: The Impact of Outsiders on Small Firm Performance
研究小企业发展中心提供的外部咨询类型与客户企业绩效变化的关系，发现行政和运营帮助比战略帮助更有效，但综合三类帮助效果最佳。
This study investigates the relationships between the types of “outsider” consulting assistance provided by the Small Business Development Center and subsequent changes in the performance of its established small business clients. According to the results of this study, established small business clients appear to benefit more from administrative and operating assistance than they do from strategic assistance. However, the findings also suggest that outsider assistance is most useful when it includes comprehensive attention to strategic, administrative, and operating problems.