Performance measurement systems in public service networks. The what, who, and how of control
研究了公共服务网络中绩效测量系统的概念，区分了层级控制与社会化控制，通过公共交通网络的案例初步构建了由三个主要模块和三个主要参与者组成的网络绩效测量系统模型。
Abstract This study explores the concept of a network Performance Measurement System (PMS) and how it helps in terms of what is being controlled in the network, which exerts control and how this control is achieved. In analyzing PMSs, the distinction was made between their hierarchical and their socializing components. An exploratory case study was carried out on a public service network in charge of a local public transport. Findings from the case study are used to reach a preliminary conceptualization whereby network PMSs are systems consisting of three main building blocks activated on demand by three main network actors and where there is coexistence and blending between hierarchical and socializing practices.