Interaction styles of street-level workers and motivation of clients: a new instrument to assess discretion-as-used in the case of activation of jobseekers
基于自我决定理论重新概念化街头工作者的互动风格，开发测量工具，通过对349名佛兰德就业服务案例工作者的调查，识别出四种互动风格维度和七种工作者类型。
This paper proposes a re-conceptualization and a measurement instrument for street-level workers’ interaction styles. Interaction styles are a relevant lens giving insight into how discretion is used and how street-level behaviour affects clients’ motivation and engagement. The re-conceptualization builds on a revision of May and Winter's interaction style concept from the perspective of the psychological self-determination theory. Data from 349 caseworkers of the Flemish employment service were collected via an online survey and analysed with factor and latent class analysis. Findings support a four-dimensional interaction style concept and reveal seven types of caseworkers along these dimensions.