酒店业服务价值与服务补救的整合：QFD和ANP的应用
The Integration between Service Value and Service Recovery in the Hospitality Industry: An Application of QFD and ANP
International Journal of Hospitality Management · 2018
被引 72
ABS 3
- Wann‐Yih Wu
- Nguyen Thi Truong
- Ying‐Kai Liao
- Alfiyatul Qomariyah 通讯
酒店管理服务营销服务质量运营管理决策科学