Super-Volunteers: Who Are They and How Do We Get One?
研究每周志愿10小时以上的超级志愿者，通过访谈25名超级志愿者和9名管理者，揭示其动机、选择组织的标准及管理最佳实践，对非营利组织招募和管理高投入志愿者有参考价值。
This article investigates super-volunteers, defined as individuals who volunteer 10 or more hours per week with a single organization. We conducted interviews with 25 super-volunteers to explore what motivates them to become super-volunteers and how they choose the organizations for which they volunteer. We also interviewed nine volunteer managers to explore the advantages and disadvantages of employing super-volunteers and what best practices they recommend for supervising them. Most super-volunteers in our sample were highly educated and had retired from careers that involved helping and supervising other people. Most decided on their own to pursue volunteering and then searched carefully for an appropriate organization. The super-volunteers chose nonprofits that they thought were effective, matched their values, and were willing to work with them to develop a meaningful and substantive volunteer position. Volunteer managers stated that super-volunteers brought great value to their agencies and had few disadvantages. However, managing super-volunteers did require more flexibility, time, and one-on-one attention than managing regular volunteers.