电子邮件不文明行为的长期影响:压力向伴侣的传递与伴侣的工作退缩

The long arm of email incivility: Transmitted stress to the partner and partner work withdrawal

JOURNAL OF ORGANIZATIONAL BEHAVIOR · 2018
被引 52
人大 AABS 4

中文导读

研究发现,员工在工作中遭遇电子邮件不文明行为后,不仅自己会工作退缩,还会将压力传递给伴侣,导致伴侣也出现工作退缩,且周末对工作的负面反思会加剧这一连锁反应。

Abstract

Summary As email communication becomes increasingly pervasive in the workplace, incivility can be manifested through work email. Integrating conservation of resources theory with spillover–crossover frameworks, the authors propose and test a couple‐dyadic model regarding email incivility's effects on work withdrawal for employees and their domestic partners. Online survey data were collected from 167 dual‐earner couples at multiple time points. Results from actor–partner interdependence mediation and moderation modeling showed that when employees experience more frequent incivility via work email during a week, they withdraw from work the following week. Furthermore, employees transmit their stress to their domestic partner on the weekend, and, as a result, the partner also withdraws from work the next week. More important, employees' negative work reflection during the weekend exacerbates the effects of email incivility on stress transmission to their partner, whereas the partner's negative work reflection during the weekend aggravated the effects of transmitted stress on their work withdrawal. The study sheds light on the stress effects of email incivility that span work and family domains and affect both employees and their partners.

组织行为学工作压力家庭-工作冲突职场不文明行为电子邮件沟通