A Multilevel Theoretical Framework Integrating Diversity and Emotional Labor
提出了一个概念框架，将多样性研究与情绪劳动研究整合起来，旨在促进对多样化工作环境中情绪劳动过程的理解，并为个体和团队层面的研究提供新路径。
Science designed to understand the effects of diversity in organizations and science designed to understand the processes and outcomes of emotional labor have accumulated with increased rapidity, but rarely have the two research streams merged. We present a conceptual framework to integrate diversity with emotional labor, with the goals of prompting new research pathways and forging better understanding of the role emotional labor processes play in diverse work environments. This multilevel framework allows for conceptualizing and testing ideas about the interplay of both of these concepts at the individual and team levels, and introduces potential boundary conditions for their effects.