将组织服务导向与零售商盈利能力联系起来：来自服务利润链的见解

Linking organizational service orientation to retailer profitability: Insights from the service-profit chain

• Elten Briggs · 得克萨斯大学阿灵顿分校
• Sandro Deretti
• Heitor Takashi Kato 通讯