理解为何愤怒预测高权力而非低权力顾客的投诉意图：竞争模型的检验

Understanding why anger predicts intention to complain among high but not low power customers: A test of competing models

• Hyounae Min 通讯
• Jeff Joireman · 华盛顿州立大学
• Hyun Jeong Kim · 华盛顿州立大学