Unrequited: Asymmetry in interorganizational trust
质疑组织间信任通常对称的假设,通过回顾战略、营销、供应链管理和信息系统领域的证据,发现缺乏支持对称性的系统证据,并探讨不对称性对以往研究解释的影响。
Many studies of interorganizational relationships assume that trust between organizations is symmetric. In this essay, we explore the origins of this assumption and examine relevant quantitative and qualitative evidence from the literatures on strategy, marketing, supply chain management, and information systems. We conclude that no systematic evidence currently exists to support the assumption that interorganizational trust is typically symmetric. We explore how the possibility of asymmetry complicates interpretation of previous research on the effects of interorganizational trust. We encourage further research to identify conditions under which symmetry is likely, and offer a variety of strategies that scholars may use to deal with potential asymmetry.