Institutional Preservation Work at a Family Business in Crisis: Micro-processes, Emotions, and Nonfamily Members
通过定性研究，揭示非家族成员（员工、顾客、供应商）如何通过情感强化、集体身份构建和利益表达三个微观过程，在危机中维护家族企业的制度，为理解低权力个体的制度维护作用提供新视角。
While research tends to focus on how family members respond to and manage crises arising in family businesses, nonfamily members play important roles as well. In this qualitative study, we demonstrate how nonfamily actors—employees, customers, and vendors—engage in institutional preservation work to save a family business. We develop a theoretical model of how a diffuse constellation of low-power individuals can come to identify and act as agents of institutional preservation and identify the three subprocesses comprising preservation work: intensifying and harnessing emotions, building collective identity, and articulating shared interests. This model offers insight into how nonfamily members can come to exert control over family businesses and contributes to emerging literature on the role of emotional escalation and social media in institutional and family business research.