Unearthing and Alleviating Emotions in Family Business Successions
通过追踪一位顾问和五个家族企业继任案例四年，研究顾问如何挖掘并缓解继任过程中的情绪，从而加速角色调整、推进继任并提升个人满意度。
We follow one advisor and five family firm succession cases over 4 years to capture emerging emotions during the succession process. Using inductive analysis, we investigate how the advisor’s mediation of these emotions affects individual-level satisfaction with the succession process. Interviews, observation, meeting minutes, and archival data reveal an iterative process: the advisor first unearths the incumbent’s and successor’s emotions to surface emotional tensions before alleviating them. Unearthing and alleviating emotions speeds role adjustments and advances succession, especially when the incumbent becomes “stuck” in the process. Emotion mediation and role adjustment appear to foster individual-level satisfaction with the succession process.