Toward a refined conceptualization of IS discontinuance: Reflection on the past and a way forward
综述1991-2017年间55篇文献,将信息系统中止使用细分为拒绝、倒退性中止、退出、临时中止和替代五种形式,并讨论其理论、方法与实践意义。
Interest in studying information systems discontinuance has been increasing lately, yet there is no consensus on what it means. To improve the situation, we conduct a comprehensive review of current literature on IS discontinuance and identify 55 studies published during 1991–2017 that specifically focus on the topic. Our conceptual analysis disentangles the process, content, and context of the phenomenon, revealing that over the course of a typical IS lifecycle, IS discontinuance may materialize at least in five distinct forms: rejection, regressive discontinuance, quitting, temporary discontinuance, and replacement. After elaborating their distinctions, we discuss their theoretical, methodological, and practical implications.