智能手机服务质量情境下易用性、有用性和转换障碍对顾客满意度的中介效应分析

Analysis on the Mediator Effects of Ease of Use, Usefulness and Switching Barrier on Customer Satisfaction in Context of Service Quality of Smartphone

JOURNAL OF BUSINESS RESEARCH · 2012
被引 1
人大 A-ABS 3
服务质量顾客满意度智能手机中介效应