人工智能时代的组织决策结构

Organizational Decision-Making Structures in the Age of Artificial Intelligence

CALIFORNIA MANAGEMENT REVIEW · 2019
被引 795
人大 A-ABS 3

中文导读

比较了人类和基于AI的决策在五个关键因素上的差异,提出了一个将两者结合以优化组织决策质量的框架,包括完全委托、混合顺序和聚合决策三种结构。

Abstract

How does organizational decision-making change with the advent of artificial intelligence (AI)-based decision-making algorithms? This article identifies the idiosyncrasies of human and AI-based decision making along five key contingency factors: specificity of the decision search space, interpretability of the decision-making process and outcome, size of the alternative set, decision-making speed, and replicability. Based on a comparison of human and AI-based decision making along these dimensions, the article builds a novel framework outlining how both modes of decision making may be combined to optimally benefit the quality of organizational decision making. The framework presents three structural categories in which decisions of organizational members can be combined with AI-based decisions: full human to AI delegation; hybrid—human-to-AI and AI-to-human—sequential decision making; and aggregated human–AI decision making.

组织决策人工智能决策结构人机协作