Demystifying AI: What Digital Transformation Leaders Can Teach You about Realistic Artificial Intelligence
基于案例和全球高管调查，发现人工智能通常与其他数字技术一起用于数字化转型项目，支持现有业务，并提出了成功实施AI的框架，指导数据、智能、整合、团队、敏捷和领导力等方面。
Recent years have seen a reemergence of interest in artificial intelligence (AI) among both managers and academics. Driven by technological advances and public interest, AI is considered by some as an unprecedented revolutionary technology with the potential to transform humanity. But, at this stage, managers are left with little empirical advice on how to prepare and use AI in their firm’s operations. Based on case studies and the results of two global surveys among senior managers across industries, this article shows that AI is typically implemented and used with other advanced digital technologies in firms’ digital transformation projects. The digital transformation projects in which AI is deployed are mostly in support of firms’ existing businesses, thereby demystifying some of the transformative claims made about AI. This article then presents a framework for successfully implementing AI in the context of digital transformation, offering specific guidance in the areas of data, intelligence, being grounded, integrated, teaming, agility, and leadership.