Abusive Supervision Differentiation and Employee Outcomes: The Roles of Envy, Resentment, and Insecure Group Attachment
研究差异化辱虐管理如何通过引发员工的嫉妒和怨恨，破坏其与工作群体的依恋关系，进而导致心理困扰、离职意向和人际偏差行为。
When employees experience distressful events such as abusive supervision, they often rely on their workgroup for sense making and social support. However, research also shows that supervisors tend to differentially abuse members of the same group (i.e., abusive supervision differentiation, ASD). We argue that this behavior threatens an employee’s socioemotional bond with and reliance on the workgroup for support. Specifically, ASD drives negative comparisons of “self versus others” that diminish one’s socioemotional relationship with the group as a whole, particularly if one experiences more abuse than others. Drawing on attachment theory, we develop an individual-level conceptual model that links perceptions of ASD to employee outcomes through two forms of unhealthy person-group bonding—group attachment anxiety and group attachment avoidance. The results of two studies show that group attachment anxiety and avoidance uniquely explain the effects of ASD perceptions, over and above group identification. While both attachment patterns mediated the effects of ASD on psychological distress, group attachment avoidance primarily mediated the effects on quit intentions, and group attachment anxiety primarily mediated the effects on interpersonal deviance (Study 2). In addition, Study 2 demonstrates that resentment and envy towards other group members explain why ASD perceptions lead to group attachment anxiety, attachment avoidance, and subsequent outcomes. Lastly, we find some evidence that the indirect effects of ASD perceptions are more detrimental when one perceives greater (vs. less) personal exposure to abusive supervision. We conclude by discussing the implications of group attachment theory and targeted emotions for understanding ASD.