国内外航空公司关于顾客服务补救公正感知与服务评价对满意度影响的比较研究

A Comparative Study between Domestic and International Airlines on the Effects of Customers' Justice Perception of Service Recovery and Service Evaluation on Satisfaction

JOURNAL OF BUSINESS RESEARCH · 2007
被引 0
人大 A-ABS 3
服务营销消费者行为航空管理服务质量