Business for Society is Society’s Business: Tension Management in a Migrant Integration Supply Chain
研究一家以移民融入为目标的社会企业如何管理其供应链中因制度逻辑不一致产生的张力，通过分析七对关系，提出关系治理、权力和信任等机制，并关联到互补、接受和适应三种管理方式。
Social enterprises are acquiring an increasingly relevant role as focal organizations for managing supply chains to address social problems. We argue that the presence of misaligned institutional logics between these focal organizations and their supply chain stakeholders generates tensions. Building on institutional theory and paradox theory, we analyzed seven dyadic relationships between a single focal social enterprise with a goal of migrant integration and its supply chain stakeholders. We propose relationship management mechanisms related to relationship governance, power, and trust to manage such tensions. We observe the application of different relationship management mechanisms relative to different types of tensions. Finally, we relate different relationship management mechanisms to specific tension management approaches referred to as complementarity, acceptance, and accommodation, and offer propositions based on our findings.