The Humans Working Behind the AI Curtain
揭示了许多标榜为AI驱动的服务（如Facebook热门话题、亚马逊Alexa下单、客服机器人）实际上依赖人类在屏幕后通过众包系统处理请求，就像《绿野仙踪》中幕后的操作者一样。
Whether it is Facebook’s trending topics; Amazon’s delivery of Prime orders via Alexa; or the many instant responses of bots we now receive in response to consumer activity or complaint, tasks advertised as AI-driven involve humans, working at computer screens, paid to respond to queries and requests sent to them through application programming interfaces (APIs) of crowdwork systems. The truth is, AI is as “fully-automated” as the Great and Powerful Oz was in that famous scene from the classic film, where Dorothy and friends realize that the great wizard is simply a man manically pulling levers from behind a curtain.