情绪在服务员工人际不公正与顾客投诉关系中的作用:愤怒的中介与情绪调节

The Role of Emotion in the Relationship between Service Employee’s Interpersonal Injustice and Customer Complaint: Anger Mediation and Emotion Regulations

JOURNAL OF BUSINESS RESEARCH · 2019
被引 0
人大 A-ABS 3
服务营销消费者行为情绪心理学组织行为学