电信服务质量对韩国和中国移动通信客户满意度与客户忠诚度影响的实证研究

An Empirical Study on Effect of Telecommunication Service Quality on Customer Satisfaction and Customer Loyalty in Korea and China Mobile Telecommunications

JOURNAL OF BUSINESS RESEARCH · 2011
被引 1
人大 A-ABS 3
电信服务客户满意度客户忠诚度移动通信市场营销