How Exhausting!? Emotion Crossover in Organizational Social Networks
研究情绪耗竭是否在员工间交叉传递，通过对美国一家建筑公司的社会网络分析发现，员工与有互动和咨询关系的同事以及结构对等的同事情绪耗竭水平相似，但与朋友或上级不相似。
Abstract Does emotional exhaustion cross over between employees? Departing from the traditional within‐person view, we draw on the crossover model to argue and test an interpersonal model of emotional exhaustion. We conducted a sociocentric social network study in a U.S. construction company and found that employees had similar levels of emotional exhaustion to co‐workers with whom they had interaction and advice ties and structurally equivalent network positions, but that they did not have similar emotional exhaustion to friends or supervisors. We advance scholarly understanding of emotion crossover by theorizing and simultaneously testing important organizationally structured patterns of interaction and transfer previously unexamined, examined only in isolation or examined in a piecemeal manner. Our results highlight the importance of exploring the influence of structural and relational patterns embedded in the organization’s formal and informal structures and provide a theoretical and methodological platform to advance our understanding of crossover, emotional contagion and important outcomes at work.