Putting Technology in Its Place: Design Thinking’s Social Technology at Work
认为设计思维不仅促进新技术应用，其本身也是一种社会技术，通过克服创新中的社会和心理障碍，帮助各层级创新者感知机会、抓住机会并重组资源，对构建动态能力有战略价值。
Design thinking can be a critical facilitator of new technologies, but it is also a technology in its own right—a social technology that encourages more productive innovation conversations that are strategically valuable for dynamic capability building. By overcoming social and psychological barriers in innovation processes, design thinking accelerates progress on critical imperatives: allowing innovators at all levels to sense new opportunities; seize them by overcoming cognitive biases and aligning stakeholders; and transform and reconfigure resources. It accomplishes this through a set of well-recognized practices.