Lenient Reactions to Misconduct: Examining the Self-Conscious Process of Being Lenient to Others at Work
研究员工对他人不当行为采取宽容态度时，会引发自豪和内疚两种自我意识情绪，进而分别增强工作投入和疲惫感，且宽恕倾向会调节这一过程。
How employees address others’ misconduct is a common aspect of organizational life. Although some employees adhere to punishment standards when addressing misconduct, not all do. Instead, some are lenient. We propose that being lenient generates a self-conscious affective process that has countervailing effects for grantors. Drawing from the theory of self-conscious emotions and moral psychology, we propose that leniency elicits feelings of pride that enhance engagement and also elicits feelings of guilt that enhance exhaustion. Taken together, we propose that leniency indirectly influences energy states through self-conscious emotions. A multistudy approach was utilized to test these predictions. The results from Study 1 (a multiwave field study of police officers in the United States) and Study 2 (an experiment) largely supported our predictions. In Study 3 (an experiment), we extended our model to consider a theoretically relevant moderator. Grantors’ forgiveness was predicted to impact the extent to which feelings of pride and guilt are experienced from leniency. As predicted, our results showed that the impact of leniency on pride was strengthened by forgiveness and the impact of leniency on guilt was weakened by forgiveness.