Interruptions and Task Transitions: Understanding Their Characteristics, Processes, and Consequences
综述了中断与任务转换的相关研究，包括干扰、分心等，指出需结合目标系统理解其影响，对组织管理者和心理学研究者有参考价值。
Frequent interruptions and task transitions are an inescapable reality of modern organizational life, yet the relevant research spans across numerous seemingly disconnected domains that paint an incomplete and often inconsistent picture regarding the detrimental and/or beneficial consequences of such transitions, thus undermining the potential for this body of research to inform theory and practice. In this study, we review research relevant to interruptions such as intrusions, breaks, distractions, and discrepancies, as well as relevant work on multitasking and multiple goal self-regulation. In so doing, we identify ambiguities in the existing literature, and shed light on shared and unshared features across studies and fields to bring some coherence and start reconciling existing knowledge. At a theoretical level, our review reveals that behaviors on a task and the related interruptions and task transitions cannot be fully understood without taking into account the system of goals, within which they are embedded. We highlight that how people decide what to pay attention to and when to stop a goal pursuit to engage in another; have important emotional, cognitive, and performance implications; and provide directions for advancing knowledge on interruptions and task transitions.