我们对老板值得信任的确信程度有多重要?关于员工评价上司可信度的元认知视角

How certain can we really be that our boss is trustworthy, and does it matter? A metacognitive perspective on employee evaluations of supervisor trustworthiness

JOURNAL OF ORGANIZATIONAL BEHAVIOR · 2020
被引 14
人大 AABS 4

中文导读

研究将元认知中的评价确定性概念引入信任领域,通过实验和调查发现,员工对上司可信度的评价越确定,这种评价对信任和风险承担行为的影响越强,且评价随时间更稳定。

Abstract

Summary This research helps to integrate the metacognitive concept of evaluation certainty into the trust literature by demonstrating that certainty can amplify the effects of trustworthiness evaluations and stabilize trustworthiness evaluations over time. Across an experimental study (Study 1) and a multiwave survey of employees (Study 2), we show that trustworthiness evaluations exert a stronger influence on individuals' trust at higher levels of certainty and that trust transmits the multiplicative effects of trustworthiness evaluations and certainty on key indicators of employee risk‐taking including reliance and disclosure behavior. Further, in Study 2, we show that certainty can help predict change in trustworthiness evaluations over time. Finally, in a two‐wave field survey (Study 3), we examine factors that influence evaluation certainty and show that relational transparency and leader prototypicality (LP) have interactive effects on employees' certainty such that the influence of relational transparency on certainty will be more positive at higher levels of LP. Theoretical and practical implications are discussed.

组织行为学信任元认知领导力员工行为