Resolving governance disputes in communities: A study of software license decisions
研究GitHub社区中软件许可证变更的讨论，发现更大讨论组和无许可证项目更易达成决议，并揭示反思性代理和偏好对齐是解决治理争议的关键。
Abstract Research summary Resolving governance disputes is of vital importance for communities. Gathering data from GitHub communities, we employ hybrid inductive methods to study discussions around initiation and change of software licenses—a fundamental and potentially contentious governance issue. First, we apply machine learning algorithms to identify robust patterns in data: resolution is more likely in larger discussion groups and in projects without a license compared to those with a license. Second, we analyze textual data to explain the causal mechanisms underpinning these patterns. The resulting theory highlights the group process (reflective agency switches disputes from bargaining to problem solving) and group property (preference alignment over attributes) that are both necessary for the resolution of governance disputes, contributing to the literature on community governance. Managerial summary Online communities play an increasingly important role in how companies innovate across organizational boundaries and attract talent across geographic locations. However, online communities are no Utopia; disputes abound even (more) when we collaborate virtually. In particular, governance disputes can threaten the functioning and existence of online communities. Our study suggests that governance disputes in online communities either unfold as bargaining over which solution is better or searching for a satisfactory solution. The latter is more likely to reach a resolution, when there is common ground. Companies interested in leveraging the power of online communities should (a) identify or train certain participants to transform endless bargaining into collective problem solving and (b) foster shared knowledge and value basis among participants through recruitment and strong organizational culture.