Towards a Processual Understanding of Task Complexity: Constructing task complexity in practice
通过一家大型大学医院重症监护室的民族志案例研究,从过程视角分析任务复杂性如何作为社会实践被持续构建和再构建,揭示了任务复杂性形成的微观过程。
This study uses a process perspective to examine the construction of task complexity as a social practice that is continuously created and recreated. For this approach, we conducted an ethnographic case study of an intensive care unit in a large university hospital. By shifting the analytical focus from measuring task complexity to task complexity as a social practice, our research provides insight into the microprocesses involved in constructing task complexity. This paper stresses the importance of a processual view of task complexity by analysing how paths form, keep open, are enacted in parallel and eventually dissolve. We conclude with a process model of how task complexity is constructed. Our findings contribute to research on task complexity by (1) elaborating on the process of enacting task complexity in practice, (2) explaining the mechanisms driving the dynamics of task complexity and (3) stressing the dynamics of task complexity.