People Management Skills, Employee Attrition, and Manager Rewards: An Empirical Analysis
利用一家大型高科技公司的人员数据，研究发现管理者的沟通与社交技能（人员管理技能）能显著降低员工离职率，但这类技能并未持续改善其他非离职指标，而拥有这些技能的管理者自身会获得更高的绩效评价、晋升率和加薪。
How much do a manager’s interpersonal skills with subordinates, which we call people management skills, affect employee outcomes? Are managers rewarded for having such skills? Using personnel data from a large high-tech firm, we show that survey-measured people management skills have a strong negative relation to employee turnover. A causal interpretation is reinforced by several research designs, including those exploiting new workers joining the firm and workers switching managers. However, people management skills do not consistently improve most observed nonattrition outcomes. Better people managers themselves receive higher subjective performance ratings, higher promotion rates, and larger salary increases.