免费建议的隐藏代价:应对公共部门商业咨询中的矛盾

The hidden price of free advice: Negotiating the paradoxes of public sector business advising

INTERNATIONAL SMALL BUSINESS JOURNAL · 2020
被引 8
人大 A-ABS 3

中文导读

研究公共部门企业顾问在工作中面临的制度、客户和内在需求等矛盾,分析他们应对这些矛盾的七种策略,并构建理论模型解释建议实践的动态变化。

Abstract

Business advisors working in publicly funded enterprise agencies encounter a range of tensions as part of their everyday work. These tensions subtly shape how they provide advice and can lead to variability in how enterprise policy is delivered on the ground. We explore the competing demands facing advisors by inductively analysing advice-giving practices in public sector enterprise agencies. We find three overarching drivers of advisor role tension, including institutional demands, client demands and intrinsic demands; additionally, a further seven discrete work tactics advisors deploy to navigate these tensions are analysed. From our findings, we develop a theoretical model that advances a dynamic understanding of public sector business advice. We conclude by reflecting on the structural issues with public sector advising that might constrain the efficacy of advisors.

公共部门商业咨询企业管理政策执行