Ready or Not: Managers’ and Employees’ Different Perceptions of Digital Readiness
调查银行业发现，管理者和员工对数字化准备的态度和赋权感相似，但在个人准备、能力和创新障碍的认知上存在显著差异，对数字化变革管理有启示。
Shared beliefs on digital readiness among management and employees are a precursor to successfully guide and implement organizational change. There is, however, little examination of how digital knowledge and skills are distributed among managers and employees, or whether their perceptions of digital readiness systematically differ. The findings of a survey of the banking industry reveal that, while there are similar perceptions of attitude and empowerment toward change, perceptions of individual readiness, competences, and innovation barriers differ significantly. This research advances the framework of change readiness toward digital readiness with theoretical as well as practical implications for digital transformation management.