Means of Control in the Organization of Digitally Intermediated Care Work
研究通过劳动过程理论视角，分析澳大利亚数字平台在组织残障和老年照护工作时使用的四种控制手段，揭示平台如何将风险、成本转嫁给工人和客户，并监控服务质量。
Digital platforms that facilitate care work are new entrants to the intermediary marketplace and they are growing in number in response to rising demand for care services. This study examines, through the lens of labour process theory, the means of control utilized by digital platforms operating in Australia which organize and direct disability and aged care. The analysis of terms and conditions and website content reveals four means of control that influence the enactment of the labour process: Shifting risks and responsibilities from the platform to workers and clients; Apportioning the costs of doing business to workers; Dictating contractual arrangements; and Monitoring quality standards of service work. The findings advance knowledge of how power relations embedded in platform business models and the organization of work direct a precarious, freelance workforce. More broadly, the study demonstrates the explanatory power of labour process theory for understanding emergent forms of work and labour.